Terms of sale

These terms apply when you browse theolane.in or place an order with TheoLane. By checking out you agree to them, along with our shipping, return, and privacy policies.

1. The boutique

TheoLane sells handpicked textiles online to customers in India. Product photographs and descriptions are provided in good faith. Handmade and woven pieces can show natural variation in colour, motif placement, and texture.

2. Orders

An order is an offer to buy. We accept it when we confirm the order by email or change its status to confirmed. We may refuse or cancel an order if an item is unavailable, a price was published in error, payment fails, or we suspect fraud. If we cancel after payment, we refund the amount received.

3. Prices and payment

Prices are in Indian rupees and are shown on the product page. Shipping is extra unless the order meets the free-shipping threshold. You may pay by the methods offered at checkout, including UPI, cards, net banking, and cash on delivery where available.

4. Promotions

Coupons and sale prices apply only as stated, cannot usually be combined, and may be withdrawn. Misuse of a code can lead to removal of the discount.

5. Delivery and returns

Delivery is governed by the shipping policy. Returns, exchanges, and cancellations are governed by the return policy.

6. Your account

Keep your password confidential. You are responsible for orders placed from your signed-in account. Tell us if you think someone else has used it.

7. Acceptable use

Do not misuse the site, attempt unauthorised access, scrape the catalogue in a way that harms the service, or post unlawful content in any form we may add later.

8. Liability

To the extent permitted by Indian law, TheoLane is not liable for indirect or consequential loss. Our liability for a product is limited to the amount you paid for that order. Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence where that cannot be limited by law.

9. Law

These terms are governed by the laws of India. Courts at the place of our registered operations have jurisdiction, without limiting any non-excludable consumer rights you have.

Questions: hello@theolane.in.