How long does TheoLane shipping take?
Most TheoLane orders reach you 2–4 days after the courier picks them up. Packing usually happens within 1–2 working days of confirmation.
Shipping policy
This shipping policy explains how TheoLane delivers orders in India, how charges are set, and what we do if a shipment is delayed or cannot be completed.
1. Where we ship
TheoLane ships to residential and office addresses in India. Serviceability is checked at checkout by pincode. We do not offer international shipping.
2. Charges
Delivery charges are calculated at checkout and shown before you confirm the order. Orders of ₹2,500 or more qualify for free standard shipping unless a checkout message says otherwise. Promotional free-shipping offers, if any, are applied automatically.
3. Dispatch and delivery estimates
Confirmed orders are typically packed within 1–2 working days. After handover to the courier, most deliveries complete in 2–4 days. These are estimates, not guarantees. Public holidays, weather, and courier constraints can add time.
4. Order updates
We email you when an order is confirmed, packed, shipped, out for delivery, and delivered. The shipping email includes a tracking link. You are responsible for providing a reachable phone number and a complete address with pincode.
5. Failed delivery
If the courier cannot complete delivery after reasonable attempts, the shipment may be returned to us. We will write to you to arrange a reattempt or a refund of the product value, minus any non-refundable courier cost where the failure was due to an unreachable address or refused delivery.
6. Cash on delivery
Where COD is offered, payment is due to the courier at the door. Refusing a COD shipment without a valid quality issue may affect COD eligibility on later orders.
7. Title and risk
Risk in the goods passes to you on delivery to the address you provided, or to a person who accepts the parcel there. Please inspect the outer packing on receipt and write to us within 48 hours if the parcel arrives damaged.
8. Changes after dispatch
Address changes after the courier has the parcel are not always possible. Contact hello@theolane.in immediately with your order number if you need help.
For a practical guide, see how shipping works.
Questions people ask
Is shipping free on TheoLane?
Yes. Shipping is free on orders of ₹2,500 and above. Below that, a standard delivery charge is shown at checkout before you pay.
Can I track my TheoLane order?
Yes. When the order ships we email a Track shipment link. You can also open the order from your account or from the tracking page in that email.
Do you offer cash on delivery?
Cash on delivery is available on eligible orders. The amount payable at the door is shown on the order and in your shipping email.