How do I place an order on TheoLane?
Add a saree to your bag, enter the delivery address, and pay with UPI, cards, net banking, or cash on delivery. You will receive an order email as soon as checkout completes.
Frequently asked questions
Short answers to the questions customers ask most about TheoLane orders, shipping, returns, and payments. Open your account if you already have an order number.
Still stuck? Contact the studio or read the full shipping and returns guides.
Questions people ask
How long does delivery take in India?
Confirmed orders are usually packed in 1–2 working days. After dispatch, most deliveries arrive in 2–4 days, depending on your pincode.
How do I track my order?
Use the Track shipment button in your shipping email, or sign in and open the order under Your account. The page shows status, address, and courier details when they are assigned.
What is TheoLane’s return policy?
Eligible unused items can be returned within 7 days of delivery. Start the return from your order page. Once we receive and inspect the piece, we process a refund or exchange.
Is cash on delivery available?
Yes, COD is offered on eligible checkouts. The amount remains payable on delivery until the courier collects it.
When is shipping free?
Shipping is free for orders of ₹2,500 and above. Smaller orders show the delivery charge at checkout before you confirm.
How do I cancel an order?
You can request cancellation from the order page before the piece is packed. Once it is packed or handed to the courier, we may not be able to stop dispatch.
How do I contact TheoLane?
Write to hello@theolane.in or use WhatsApp from the site. Include your order number (TL-XXXXXX) so we can help faster.
Are the sarees ready to wear?
Product pages describe the fabric, occasion, and finish. If a piece needs fall, pico, or blouse stitching, that is mentioned before you buy or can be confirmed with support.
Do prices include shipping?
Product prices are for the garment. Shipping is calculated at checkout and is free above ₹2,500.