How many days do I have to return a TheoLane saree?
Eligible unused pieces can be returned within 7 days of delivery. Request the return from your order page so we can arrange pickup or the next step.
Return policy
This return policy sets out when you may return or exchange a TheoLane order, how to request it, and how refunds are processed.
1. Return window
You may request a return or exchange within 7 days of the delivery date shown on your order, unless the product page says the item is not returnable.
2. Condition of goods
Items must be unused, unwashed, unaltered, and in original packing with tags attached. We may refuse a return that shows wear, odour, stains, missing blouse fabric, or customer-arranged stitching.
3. How to request
Sign in, open the order, and submit a return or exchange request. We will confirm by email. Do not send a parcel back without that confirmation.
4. Pickup and inspection
Where a pickup is arranged, keep the parcel ready. We inspect items on receipt. If the return is approved, we start the refund or pack the exchange. If it is not approved, we will write to you with the reason and may ship the item back.
5. Refunds
Approved refunds go to the original prepaid method, or to a bank/UPI account you provide for COD orders. Shipping charges may be withheld when the return is not due to a defect or wrong item. Refunds typically appear within 5–7 working days after initiation, depending on your bank.
6. Cancellations
You may request cancellation from the order page before the order is packed. After packing or dispatch we follow this return policy instead.
7. Damaged or wrong item
If a parcel arrives damaged or is not what you ordered, write to hello@theolane.in within 48 hours of delivery with photographs. We will arrange a replacement or refund without treating it as a change-of-mind return.
For step-by-step help, see how returns work.
Questions people ask
When will I get my refund?
After we receive and inspect the return, refunds are started to the original payment method. Bank or UPI credits usually appear within 5–7 working days.
Can I exchange a saree?
Yes, eligible delivered orders can be exchanged from your account within the return window, subject to availability of the replacement.