What is TheoLane’s email address?
Write to hello@theolane.in for order help, returns, and product questions. We reply on working days.
Contact TheoLane
Need help with a saree, a delivery, or a return? Write to the TheoLane studio and include your order number if you have one. We reply on working days.
Write to us
Email hello@theolane.in for orders, returns, exchanges, and product questions. Use the subject line “Order TL-XXXXXX” when you already have an order.
Use the WhatsApp button on theolane.in to send a photo, pincode, or order number. It is the fastest way to check stock, drape, or a delivery update.
Studio hours
Monday to Saturday, 10:00–19:00 IST. Sundays and public holidays are quieter; we still read messages and reply on the next working day.
Before you write
- Track a shipment from the link in your shipping email, or open your account.
- Start a return or exchange from the delivered order page within 7 days.
- Read frequently asked questions for shipping times, COD, and cancellations.
What to include
Your full name, registered email, order number, and a short description of what you need. Photos help for colour, damage, or fit questions.
Questions people ask
How fast does support reply?
Most emails and WhatsApp messages are answered within one working day. Order-critical messages are prioritised.