Privacy policy

This privacy policy explains what personal information TheoLane collects when you browse, create an account, or place an order, and how we use it. We collect only what we need to sell and deliver textiles and to send the updates you ask for.

1. Who we are

TheoLane operates theolane.in. For privacy questions write to hello@theolane.in.

2. Information we collect

• Account details: name, email, phone, and password (stored as a hash).
• Order details: shipping address, items, payment method, and communication history.
• Technical data: device, browser, and basic site analytics cookies.

3. Why we use it

We use this information to create your account, fulfil orders, take payment, arrange courier delivery, send transactional emails, handle returns, prevent fraud, and improve the shop. Marketing email or WhatsApp is sent only if you opt in, and you can turn it off from your account preferences.

4. Who we share it with

We share the minimum needed with payment gateways, banks or UPI apps, courier partners, and email or messaging providers that send your order updates. We do not sell your personal information. We do not put supplier identities on customer invoices or emails.

5. Cookies

We use essential cookies for sign-in, your bag, and security. Analytics cookies help us understand which pages are useful. You can block non-essential cookies in your browser; the shop may still work for browsing, but checkout needs essential cookies.

6. Retention

Order and invoice records are kept for as long as required for tax, accounting, and dispute handling. Account data stays until you ask us to close the account, after which we delete or anonymise what the law allows us to remove.

7. Your choices

You can update your address book and notification preferences in your account. To access, correct, or delete personal data, or to withdraw marketing consent, email hello@theolane.in from your registered address.

8. Children

The shop is intended for adults buying textiles. We do not knowingly create accounts for children.

9. Updates

We may update this policy as the shop or the law changes. The latest version will always be on this page.